Cancellation & Refund Policy
Last Updated: October 9, 2026
At Bali Cheap Trips, we understand that travel plans may change. Please review our cancellation and refund policy before making a booking.
1. Booking Cancellations
Customers may request cancellations through our official WhatsApp or email. All cancellation requests are subject to the applicable terms for the relevant booking.
2. Cancellations at Least 48 Hours in Advance
Cancellations submitted at least 48 hours before the scheduled start time of a tour or service are eligible for a refund, subject to the applicable booking terms and the administration fees described in Section 4.
3. Cancellations Within 48 Hours
Cancellations submitted less than 48 hours before the scheduled start time are generally not eligible for a refund. Exceptions may apply according to specific product terms, operator approval, or applicable law.
4. Refund Administration Fees
For customer-initiated cancellations, non-refundable payment processing or refund administration fees may be deducted from the refund, provided the fees are actually incurred, permitted by applicable law, and disclosed before booking.
If a cancellation occurs due to an error by Bali Cheap Trips or is initiated by the service operator, customers will not be charged additional refund fees by Bali Cheap Trips.
5. Booking Changes
Requests to change travel dates or schedules are subject to availability and approval. Additional charges may apply where applicable.
6. Cancellations by the Operator
If a tour or service is cancelled by the operator, customers will be informed of available alternatives or refund arrangements in accordance with the applicable booking terms and relevant law.
7. Refund Processing Time
Once a refund is approved, processing times may vary depending on the payment method and payment provider.